The Challenge
Enable multiple international offices to work together
International China Concern came to donor.com with a need to be able to operate with key staff distributed around the globe. Finance was in Australia, Web was in Canada and Sponsorship originated from the U.K. It needed a software solution that would enable all the offices to work together in real time.
Donor.com provides hosted software, enabling each office to connect regardless of location. Clients can access in real time, enabling all staff to work together.
With this approach, data is stored centrally, while control of various programs can be distributed globally. The entire system runs in real time, so there are not silos of data located in different offices and no missing information in reports.
Multi currency support also means that centrally delivered pricing is converted on the fly to local currency for donors in various countries. Core reporting and data handled by staff remains updated and current.
Business rules are also enforced for the organization. Often, with multiple offices in different countries, transactions and data are stored in a way that can cause many problems for decision makers. A strong software-based business rule approach is important for enforcing data continuity. To meet the needs of an organization’s unique business rules means a system must have the ability to adapt to those rules with configurable options.
The Results
Real-Time Reporting Around the Globe
International China Concern staff is now able to connect to real-time data and administer the system for and from any location. User access and work is tracked and logged securely. Staff and field agents can get up-to-date reporting, caseload information, dashboard updates and complete donor information from anywhere.
Critical documentation and files are also stored centrally for users to access from various locations.
Website and other donor-facing communication is immediately available, and web content is updated instantly, making it economical to make donor information available. Donors also can service their own accounts, cutting down on expensive staff time.
The extensive ability to customize business rules and configure options in the system ensures the message of International China Concern stays on point in all its communications.
